Shipping & Return Policy
American Provenance Shipping & Return Policy
We regret that we do not currently ship to any locations outside the continental USA.
Our products are only available in the Continental United States at this time.
$7.95 standard shipping on all orders.
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). We kindly ask that you anticipate 3-5 business days for standard shipping.
Upon check-out, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check status of the order at your convenience. Should you have any questions about your order status, please contact us.
We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM CST (Noon) will not be processed until the next business day.
If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please email us at Customer Service.
Report a Problem
If your order is missing a product, contains a damaged item, or other concern, please email us at Customer Service. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
Returns & Exchanges
If you are not completely satisfied with your purchase, you may return any of our products for a full 100% money-back guarantee.
Customers who purchase products from the American Provenance website may return them by mail.
Please contact Customer Service for more details.
For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy American Provenance products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.