American Provenance Shipping & Return Policy
American Provencance, LLC is pleased to offer $7.95 flat rate shipping on all orders. Orders over $75 qualify for free shipping using offer code FREE75 during checkout. We regret that we do not currently ship to any locations outside the USA. All orders are shipped via the USPS.
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). We ask that you anticipate 3-5 business days for standard shipping.
Report a Problem
If your order is missing a product, contains a damaged item, or other concern, please fill out the form below. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
Returns & Exchanges
If you are not completely satisfied with your purchase, you may return any of our products for a full refund within 30 days of purchase. All returned merchandise will be refunded in their original form of payment. We are not responsible for any open balances, overdraft fees, service charges, or interest charges resulting in the timing of charges and/or credits to your account. If you buy American Provenance products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.
To begin the return or exchange process, please complete the form below. You will be contacted by a customer service member of American Provenance to facilitate your return.